Trancriptionists use Instant Text with Emdat

I recently met Marianne Kleen from Textware Solutions at the AHDI meeting and she expressed how happy many medical transcriptionists were that they were able to use Instant Text within Emdat's InScribe typing platform. Marianne gave me this hyperlink to an excellent article. http://www.executivehm.com/article/Proven-Technology-for-Fast-Entry-Instant-Text/

 

 

Instant Text - is a great productivity tool used with Emdat's InScribe.

Textware Solutions, developer and publisher of Instant Text, counts among its customers a large number of Emdat users happy to increase their productivity in the process of clinical documentation. While working in Emdat they can seamlessly utilize the knowledge base of their Instant Text glossaries that contain the medical words and phrases they have to deal with every day. The unique features of Instant Text allow them to have tens of thousands of words, drug names, phrases, addresses right at their fingertips with a few letters and without having to memorize any shortcut codes. Instant Text gives them the speed to keep up with the doctor's speech.

Internet Provides Selection of Dictation Methods

For companies that pay attention to progress, every advancement in technology helps streamline an existing process, even if it was once thought it couldn't get any better.  With dictation, cassette tapes were first used to help offload the documentation of patient visits by freeing up some of the provider's time.  As telephone systems became popular, getting these audio files to typists that were off-site became easier, and reduced turnaround time for reports.  The internet had an almost immediate affect on how the dictation and transcription process could be made easier - transcriptions were now able to be transferred back to the physician electronically.  And as digital recorders became popular, physicians were able to use the software that came with these devices to transfer audio to the typists via e-mail or FTP.  But no system was available that really took advantage of every kind of dictation method, while keeping security of the process in mind.

The number of people on the internet has boomed.  Third party research shows high-speed access to the internet increased 40% over the past year, making the internet a viable solution for dictation and transcription.  With typists working at home with a broadband internet connection, instant access to dictation files and completed transcription has become a reality.

But what about all the choices for dictation devices?  Some doctors prefer the freedom that a handheld recorder provides.  Others like the ability to dictate using their telephone, which gets the audio file to the typist even faster, even when away from a computer.  Still others prefer to dictate into a computer, where they can easily reference prior patient records or radiology images while dictating.  The Emdat system takes all of that into account. 

For digital recorders, the Emdat InSync application directly supports many models, from Olympus, Phillips, Grundig, Voice-It and Uher.  Doctors don't even have to touch the computer to upload from these devices - they just dock the recorder and everything works.  Additionally, if a provider has his own preferred recorder, the software that comes with the recorder can still be used to obtain these files and transfer them to Emdat.

For telephone dictation, Emdat has it's own server that can be used, or larger facilities can purchase one to put internally.  Additionally, Emdat has integrated with many other dictation servers, such as DVI, so that we can accept dictations created from these external systems.

In addition to these traditional methods, PDAs have advanced medical documentation and provide a method of integrating a physicians schedule with a dictation device.  Emdat is releasing it's own PDA software this quarter, but also integrates with other vendors that produce audio files via a PDA device.

Finally, the InSync application can be used to directly dictate via the PC, with the audio transferring over the internet to the typist.  Or, if they physician prefers, he can continue to use cassette tapes and send them to the typist - and Emdat will still allow for those typed transcriptions to get back electronically to the medical facility.

In summary, I do not know of any other system which integrates every possible method that a provider may use to dictate, from devices to third-party systems.

Interfacing to EMRs

Last month, Bob Haugen, Emdat's VP of Sales and Marketing, posted on our blog about "Coopetition".  It took me a while to figure that word out, but it's really a great word when describing our system in relation to other systems at a medical facility.  Some facilities have practice management systems, electronic medical records systems, dictation systems, hospital information systems, radiology systems, etc.  Quite a few of these boast a transcription module to go along with their primary function.  But what does each system have in common?  They all can integrate with Emdat.

Ever since Emdat started, we've prided ourselves on our simple integration strategy.  We developed tools to accept data from other vendor's systems, so that patient demographics, appointment information, and referring physician data can be easily accessed by typists and the medical staff.  We also created methods with which we could interact with EMR systems.  The key to our integration was that we provided most of these interfaces for free.  Since many systems adhere (even loosely) to interfacing standards in the industry, we can easily connect and interact with many systems - in fact, we have yet to meet a system to which we cannot talk.

Many of these systems have their own transcription modules, but none are as full-featured as the Emdat system.  With our ability to accept dictation from so many devices and still deliver an end product seamlessly through our web-based InQuiry work flow application, we look at our transcription offering as the best out there.  But with our ability to integrate with practically any system, we don't see ourselves competing with these systems, but rather complementing them.  Our system *is* the transcription module for your system, if you want it to be.  And with some of these vendors, we've worked hard to integrate more deeply than just a transfer of data. 

Recently, our ShadowLink application took interfacing to a whole new level, providing a more robust communications tool.  With ShadowLink, we've seen interfaces become easier to build, much more reliable, and a breeze to maintain.  But that was just the start...

In 2007, Emdat is focusing further on system integration.  Besides a major update to ShadowLink, we're adding interfacing tools to every part of our system.  In InQuiry, chosen users will be able monitor interfaces.  Through InCommand and Client Maintenance, users will be able to adjust ShadowLink's configurations, and even alter and create new data mappings.  Users will be able to start sending us data and receiving standard transcribed results via ShadowLink with just a few clicks of the mouse.  And ShadowLink itself has many new features, from additional notifications to easier setup.

I plan to use this blog to describe more of the functionality that is planned with ShadowLink and our interface system over the course of the next few months (as well as other development efforts in progress).  Of course, if there are any suggestions for features in this system, we are always listening to your feedback.

Customer Feedback

Steve Jobs, founder of Apple computer, once said, "You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new."  Nothing has made that more visibly true to Emdat then when we implemented our Feedback system.  Emdat *is* asking our customers what they want, and for the most part are trying to deliver.  That can be a long road, and more ideas will come in while on that road, but we believe it is a road worth traveling.

Emdat is a constantly evolving system.  We originally built the system around the ideas of the three founders, who brought in their experience working at various medical institutions.  But their experiences were one-sided - coming mostly from a technical background.  Steve Palmisano, one of the founders, recognized this early on, and has always kept the User Experience in the foreground of our application development.  Almost no piece of any application goes out the door without Steve (and more recently, Rich and his QA staff) designing and analyzing the user experience.

But they can't think of it all.  Because of that, we instituted an e-mail address, feedback@emdat.com.  If there is anything our software doesn't do, which may be a benefit to your organization or to any other organization, we welcome your suggestions at this address.

To date, Emdat has received hundreds of e-mails at this address.  Soon, a major release of InCommand is scheduled to be released, containing many of the suggestions of our user community.  After this release, we expect InScribe, InQuiry, and another InCommand release to follow.

Development takes time and effort, and Emdat must, of course, weigh the ideas that are sent to us against current development, the needs of the customer, and the likelihood that a feature will be beneficial to other customers or the system in general.  Because of this, some feedback requests get done rather quickly - rolled into a existing release, or one that is currently in development.  Most others, however, go onto a feature list, which is reviewed regularly by our development committee.  It is not our goal to receive feedback, add them to a list, and have them die there - it is our goal to review the list and choose ideas that should go into a new release. 

It takes time to develop a release of software, it is likely any new idea will come in while others are already in development.  However, all ideas are welcome, and some we are internally surprised that we hadn't come up with ourselves!  Emdat's success depends on the success of it's clients (and it's client's clients).  A better product means better productivity for you, and a better solution for us.  Emdat is constantly in development, but that isn't stopping us.  So despite the words of wisdom above, we're asking you today and everyday:  What do you want?

PDA Dictation

Emdat is proud to announce that development on our new PDA dictation application, "Emdat Mobile", is nearing completion and will be in beta in March.  Physicians with a PDA will be able to:

  • Use their PDA to access their daily schedule
  • Dictate against any patient
  • Review prior transcription for patients on their schedule

In a recent artcle titled  "Affordable technology solutions for today’s busy practices", Shelly K. Schwartz of Cunningham Group identifies PDA devides as the wave of the future for the medical industry.

For more information on our PDA product, see the new Emdat Mobile link on our software page.  To participate in the beta, please drop us an e-mail at: beta@emdat.com.